Returns
We want you to be completely happy with your FatFace purchase. If you’re not satisfied with your order, you can return it to us within 30 days of receipt for a refund or exchange.
How to Return an Item
- Log in to your FatFace account and visit the “Orders” section to start your return.
- Follow the instructions to generate your returns label.
- Pack your item securely, attach the label, and drop it off at your nearest designated returns location.
Refunds
Once we receive your returned item, we’ll process your refund within 5-7 working days. Refunds will be issued to your original payment method.
Exchanges
If you’d like to exchange an item, please return the original product and place a new order online.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact our Customer Care team for assistance.
Sale Items
Sale items can be returned within 30 days, provided they are unworn, unused, and in their original packaging.
For more details, please see our full Returns Policy.